IOU - Understanding the Whole

This is a famous and well known story but I don't mind repeating it with a question at the end.

Four blind men went to the zoo and visited the elephant. One blind man touched its side and said, ‘The elephant is like a wall.’ The next blind man touched its trunk and said, ‘The elephant is like a snake.’ The next blind man touched its leg and said, ‘The elephant is like a column.’ The last blind man touched its tail and said, ‘The elephant is like a broom.’ Then the four blind men started to fight, each one believing that his opinion was the right one. Each only understood the part he had touched; none of them understood the whole.

Question: How can one understand the whole?

CL - Experiential Learning

Experiential Learning through observation by linking actions to their consequences is simple and probably a natural way to learn anything. We do it all the time.

Conceptually, the idea is simple to understand. A child puts his finger into a candle flame and immediately singes his finger and feels the heat. He learns never to put his finger into an open flame. He learns this because his action and the feedback (unintended consequence of the action -- burning sensation) are very close by - almost instantaneous. However, with age he would also learn how to handle fire for useful purposes too.

If that is so, why people in industries and organizations have hard time learning? The reason appears to be obvious. Actions and feedback of consequences of the actions are separated by time and space challenging cognitive ability of a human being. Since the consequence of a person's actions might appear after a long time and may appear at a different place it then becomes unlikely for a person to connect 'actions' to their 'consequences' to make meaning and learn from his/her actions in a holistic manner.

Can't this simple yet effective method of Observation Based Experiential Learning experiences be designed & applied in industries and organizations?

Surely! The design would involve simulation of the job environment or engage people on an actual job where a skilled facilitator then links the consequences (either unintended or helpful) to the array of actions a learner is free to choose or employ. By linking the two (action and the consequences) learning takes place.

I would call this 'talent development'. Undoubtedly, such talent development within an organization not only helps the person but also helps organizations improve the 3 fundamental Ps -- Productivity, Performance and Profitability.

The video provides a demonstration of a successful Observation Based Experimental Learning experiment we designed for shop floor workers, which we found rather challenging.  The feedback of the consequences was given in their mother tongue (Bengali).

Needless to say that the learners were happy with the experience and so were their top bosses who initiated the program.

However, there seems to be three tricky issues in the design and implementation of such observation based experiential learning.

These are

1. The designer and the facilitator must be comfortable and attentive to handle the uncertainty that comes up in this process of self discovery.

2. The designer and the facilitator must have strong grounding in 'Design Thinking' and 'Systems Thinking'.

3. The facilitator must be well aware of the consequences of each action especially the unintended ones. That is a facilitator must be well versed with the possible 'failure modes' of a system under study and must also know how to provide the proper feedback in a manner understood by learners.

 

CL stands for Creative Leadership

 

 

Nanak's Blessings -- Changing Perspective in Leadership Thinking

Guru Nanak was a great spiritual master and leader of India.

One day he along with his disciple, Mardana, visited a village. They were greeted with great respect and well taken care of during their stay.

People came to the master to learn from his the secrets of living successfully even though they knew a lot about it.

Nanak and Mardana were very pleased with the gentle nature and exemplary behavior of the people of that village.

When the master and his disciple left the village, Mardana asked his master, ‘What good wishes you would have for these villagers?’

Nanak said, ‘I wish that this village is completed destroyed and ruined so that none can live here anymore.’

Mardana was shocked into disbelief by what he heard. But he did not question his master. They kept traveling.

After a few days they came to another village. Here their experience was completely different. The people were hostile. They hurled abuses at them. Some even threw stones at them. None offered them food or a place to rest. They refused to even offer them water to drink.

The master and the disciple somehow spent the night in that village under a tree and by day break they were on their way out of the village.

While they left the village, Mardana asked the master, ‘Master, what curse would you like to cast upon such heartless villagers?’

Nanak softly replied, ‘Did you ask me to cast a curse on these villagers? I would not do that at all. I in fact would bless them that their village grows more prosperous and the villagers lead a better standard of life and have more food to live on.’

By this time Mardana have had enough. He simply could not understand his Master’s strange ways of thinking and could not figure out why his Master cursed the villagers who were so kind and courteous to them and blessed the villagers who were out to almost kill them.

But he knew that his master was a very unusual leader of men. So after some time, unable to contain his curiosity any longer, he asked Nanak, ‘Master, I don’t understand. Why did you bless the people who were so unkind to us and curse the people who were so good and nice to us?’

‘It is simple’, replied Nanak. ‘The villagers who were kind to us were exceptional men and women. I haven’t seen such a group of people anywhere so far. So in a way I did curse them by wishing that their village be destroyed forever so that these good people are scattered and are forced to settle in other lands. This would brighten up the lives of others since they can only enlighten them with their way of thinking and living. On the other hand, I blessed the notorious villagers to be more prosperous so that such people are never forced to leave their place to live in other villages. For if they do that they would contaminate the minds of others forcing them to follow their evil ways in thought, words and actions. It would then harm the world so much that it would be difficult to restore.’   

Artha - The Means to Meaningful Creative Leadership

In my last blog post I wrote about the meaning of 'Dharma'. In Indian philosophy, for thousands of years, people have believed the whole dynamic life cycle of any human being might be aptly described by four significant concepts represented by four words pregnant with layers of meanings. These are Dharma, Artha, Kama and Moksha. Much latter in the development of Indian philosophy, Buddhist philosophy leaned heavily on this basic framework which it laid out in a more elaborate fashion in the form of 8 fold path. However, these four concepts are deeply interrelated and flow from one other to make a meaningful whole. It puts forward a 'wholistic' view of life that not only offers us deep understanding, meaning and purpose of human living but also provides us a path to live it or a way to live it successfully.

I would now dwell on the meaning and significance of the second concept, i.e. Artha as I understand the concept in its different levels of reality.

Level 1

The most ordinary meaning of it is 'money'. It is obvious that we all need some money to survive, live life with dignity and do some useful work for self and for the society.

Level 2

But there is something deeper than that. Artha means 'resources' or a set of well defined 'resources' that help us to consistently and constantly engage with the perils and hazards in life. What are these? Well, there are five important resources we could possibly ask for in life, which are the following:

1. Knowledge -- of physical phenomena that go around us along with the methods of expressions and teaching others -- in modern day context we can say this as knowledge in arts, science, technology, communication etc...

2. Courage -- a kind of courage that comes from the heart, which is courage to act from the heart. More often than not we are blocked in life for this lack of this specific resource to act from our heart thereby also missing the psyche energy that comes along with it.

3. Wealth -- money and property in the usual sense of the word. But there is also a special significance which I would highlight little later.

4. Wisdom -- note that this is the link to the earlier concept of Dharma, which was nothing but the development of empathy and wisdom. So wisdom provides the basic link between Dharma and Artha indicating that without Dharma there can't be any Artha or the Artha gained and utilized is meaningless.

5. Network -- the strength provided by our group of good friends, well wishers, coaches, teacher and others in society. The strength of the network is also important for purposeful living.Without a reasonable and meaningful social network we are as good as dead. We stop learning and we stop growing.

Further explanation of wealth: -- The consistent symbol of wealth in India is the cow. Hence it is not killed though earliest Vedic literature does mention killing of cows. Hence it is obviously a later day development, say around 4000 BC. Whatever it might be the symbol of 'cow' as understood in context to Artha represents Nature. So it means that Nature can't be killed under any circumstances, whatever it might be. That to my mind was a tremendous leap in human understanding and thinking especially if we consider people thinking of ecology and sustainability 4000 years back. Therefore, it wasn't unusual in India to measure the wealth of a person in terms of cows. That was crafty thought indeed. More the number of cows that would be available more open spaces must be ensured for cows to graze on. Grazing meadows and cows are inseparable. One can't be without the other. In this way both Nature and ecology was preserved. It is no wonder that India still has the highest cow population in the world and along with it enough open spaces for them to feed upon. A beautiful balance has been maintained for over 4000 years without launching a single campaign or educating the public on Sustainability and Ecology and Global Warming etc. ... This is a brilliant stroke of wisdom to my mind. 

Level 3

At the third level, the concept of 'Artha' is meaning. There are two parts to it. While the first focuses on the means by which wealth is earned, the second focuses on the way it is meaningfully spent. There exists till this day a sort of social or peer pressure on these two critical points. Ilegal means of earning wealth is looked down upon in society. Too much wealth, more than what is needed, is also despised. And people are always bothered about the way wealth is spent.

Therefore, it no longer remains a mystery to me as to why the business of 'credit cards' miserably failed in India. People simply refused to spend money without having earned it in the first place. Or in other words don't spend beyond your means. It has done India good. The way the country waded out of crisis during the Asian Crisis and the more recent recession bears testimony to this fact. Self respect or self esteem comes before earning money in illegal ways and spending it wantonly. Perhaps for the same reason the recent campaign in India championed by none other than Bill Gates, his wife Milenda and his fast friend Warren on philanthropy failed since most Indians believe that family wealth is a thing to be passed down generation by generation. No wonder, India retains its top slot as the gold hording nation in the world for the past 2000 years of its history. Every family, according to its capability, converts money into solid gold. I see even very poor families (even under poverty line) engaged in converting their wealth into gold and storing them for hard or harsher times.

Conclusion

So 'Artha' has different layers of meanings which are really significant. At the basic level it means money. At the next higher level it means 'resources' made up of five different elements. And at the third level it is all about meaning.

The way to earn Artha is through Dharma that springs from 'empathy' and 'wisdom'. So, it is not very surprising to hear Mahatma Gandhi saying, 'The customer is the most important visitor to your premises....." This is simply a modification of the age old saying 'Guest is God'.

All empathy and wisdom spring from this intention.

No doubt Artha gained through Dharma is well worth its weight in gold -- both symbolic and factual.

And it does provides the means to lead a meaningful life. It would be foolish indeed to turn away from it. 

In the next post I would deal with the generally controversial issue of Kama, the third concept in this series -- the superficial meaning of which is 'sex'.