I am excited. My months of struggle is almost nearing its end to give birth to something new. I am almost on the verge of completing a book on 'Why Systems Fail & Redesigning for the Better? - A Nemetic Approach'.
Well, writing a book is something like birthing a baby. I can well feel the joy, worry, agony and ecstasy of women creating life on earth. Unfortunately, being a man I would never feel it exactly as they feel but writing is something similar - a process of creative enfolding and unfolding where intense pure emotions and clear cognition come together to create new flows.
In this post I would like to share a part of that agony filled excitement with you by presenting the Preface (still in draft till publication):
Preface
For the last thirty three years I have tried to be attentive in finding an answer to an interesting and important question that occupied my mind for so long: ‘Why systems fail?’ This is just the opposite of asking: ‘How systems work?’
Though these two questions apparently oppose each other the answer is paradoxically the same. That is for anything to work or function smoothly it must not fail. Or stated more explicitly, smooth functioning or failure of any system is the outcome of the same interactions taking place within a system. I also believe that our human mind is designed for noticing failures much faster than noticing successes. Hence my professional journey began with that question, ‘Why Systems Fail?’ and the question has remained with me till date.
To my mind this is an important and relevant question in these times since as of now our world as a system has grown more complex and chaotic that shows erratic behavior, which at times, is not very pleasing. We feel it every day in our lives. Uncertainty of jobs or means of livelihood is no longer questionable but a fact of life. We are completely governed by various systems that we have created. Thus failures like famine, poverty, illiteracy, spread of diseases; infant mortality and unemployment that we see around us are outcomes of the systems that we engineered. So my hope is if only we clearly understand as to why systems fail we would also be able to re-design our systems with changing times to benefit many.
This gives us the hope that you and I may do something about making our systems fail less often that they do now. Never before, mankind has been so dependent on the success of man made engineering systems (social systems are also engineered systems) to function smoothly in an uninterrupted manner. If this can be done, as the numerous examples in the book would show, it saves us time, money, resources (mainly energy) and effort. Isn’t it a sane thing to do? The approach is neither evolutionary nor revolutionary. It lies “in between” the two. Hence I call it ‘evorevolution’ – an interesting in between where big systemic changes may be brought about by small onetime efforts. Achieving the interesting ‘in between’ is the focus of the book.
A failure of our man made systems often proves too costly. It endangers human lives. It endangers the environment. It affects national economies. It affects productivity. It wastes material and resources that affects our own sustainability as a ‘species’. It affects costs and thereby profitability of our productive organizations. If we cannot put our human feelings and intelligence to work to eradicate such ‘failures’ then what is the use?
It is obvious that poorly engineered systems force an economy to spend more and thereby impoverish the economy and lower the standard of living of its citizens. Thus I can say that in today’s world, the success of engineered systems has created the fundamental divide between richer and developing (read poor) nations. Then the question of improvement of economy squarely rests on the how do we eliminate or contain failures of our engineered systems and make them work to meet the best performance standards. That is the essence of the subject of System Reliability through the discipline of Nemetics on which I would love to have a dialogue through this book.
In this regard I must say that I was extremely lucky to have been associated with failures within manufacturing organizations. It could not have been any better. It proved to be a perfect field of study that is totally concerned with ‘surprises’, ‘failures that prove to be costly’, ‘randomness’, ‘complexity’ and ‘chaos’. I have been lucky to engage with thousands of failures that take place in strange combinations. I have seen innumerable machinery problems. And each of those told me stories, which I internalized. I have seen countless problems and issues with the human part of manufacturing organizations and have learned from those stories too. I have seen problems with management and problems with workers and employees and those stories have been kind enough to teach me through silence, the lessons worth learning for life. Over time, I slowly got to see the underlying essence of the problems through the patterns that evolved on their own. And then I was in for some great surprise.
One day, it suddenly dawned on me that the lessons I learned from the dark and dim world of manufacturing organizations could be easily applied to any system whether local or global’ whether small businesses or big businesses; whether economies or nations; in short to every conceivable system even to social systems like healthcare, education, transportation etc. That makes life grand. It gives us tremendous hope for creating a better future.
That does not mean that I have learned all the lessons life has to offer me. Far from it! I am still on that exciting journey learning everyday something new and exciting. But all I want to do is to share a simple enough framework with its methods, called Nemetics, that helps just about anyone find answers to how and why systems fail and what we might do about such failures to improve systems as time and need change.
I must say that the framework of Nemetics, so to say, was quite accidentally invented and co-evolved through several conversations and dialogues on Twitter with my Twitter pals, coming from various fields. We soon discovered that this framework could be effortlessly applied to any field or context of human activity involved in a process or a system. The context changes but the metaphor remains the same.
So, with great enthusiasm and excitement I want to share with you the stories with the hope that the framework and the methods of Nemetics, i.e. to notice reality through failures & movements, engage with the interrelationships that play out, mull over the rules that create them, create and exchange value with new or re-engineered designs might help others to improve productivity, performance and profitability of the systems they are presently engaged with.
And there are two big advantages of using the Nemetics framework and its methods, which are:
1. A group of multiple problems can be addressed by “one time effort”. There is little need to address problems one by one. That saves money, resources, time and the pain of suffering failures.
2. Such ‘one time efforts’ to solve groups of multiple problems & paradoxes simultaneously also help individuals and organizations to reap on-going benefits for years to come before new needs accost us to disturb our peace of mind.
Acknowledgements:
One must know a rather strange fact regarding the development of Nemetics. The discussion on Nemetics started out more as fun conversation on Twitter amongst Twitter friends. Since then it has come a long way to its present state of development through constant practice and theory. Therefore I acknowledge with thanks Michael Josefowicz (@toughloveforx) with whom the initial conversation on Nemetics started. He introduced to me his language of Nemetics waiting for real life applications. And I in turn slowly introduced to him my methods of solving ‘complex’ and ‘wicked problems’ waiting for a language to express the essence. There could not have been a better relationship that resonated at once fulfilling each others mutual needs.
Subsequently, such conversations on Twitter turned into a sort of an exciting game that we played along with other Twitter pals Dan R.D (@ddrrnt) Sean Grainger (@graingered) D. C. Padhi (@humanatom) and having Paula Thornton (@rotkapchen), Neus Lorenzo (@newsneus) @counterpane, @assesswell, Paul (reomahi), Steven Putter (@stevenputter), Mpule K. Kwelagobe (@mpulekwelagobe) as interested, engaged & curious observers and participants to our frequent but intense and passionate plays. And soon many others joined. I am grateful to them too.
I am also greatly indebted to organizations like Tata Metaliks Kobutu Pipes Limited, Tata Metaliks Limited, UltraTech, Vikram Cement, Grasim Cement, Tega Industries Limited, and Hindustan Unilever for providing opportunities and the playgrounds where the action research of Nemetics (from 1990 till date) played out to resolve their complex issues and ‘wicked problems’ in manufacturing systems, design, incentive and learning systems.
Till date, the discipline and practice of Nemetics are being developed through active participation of many through numerous conversations, applications to live problems, training and education programs all of which form the significant part of the ongoing Action Oriented Research in the development of Nemetics. Such practical self organizing way of development of the discipline is what we call ‘praxis’ that informs our theory, which then goes on to develop the practice in an iterative manner.
However, I am immensely grateful to Prof Tim Henry, of the University of Manchester, whose gentle voice coaxed me along on the roads of Reliability, Design Improvements, Complexity and Chaos and to stay with that exciting journey, whenever tiredness overcame me. With his light I saw how all these seemingly diverse subjects are really entangled into one. He is my Guru.
I am indebted to my Dad, who spent countless hours at my study table from my young school days teaching me how to look at social systems, their birth, development, death and re-formation. It was and still is a pleasure listening to him explaining social movements and development. It not only shaped my young mind but also gave me the much needed understanding that we as a ‘human species’ simply do too much and unnecessarily waste too much. There are easier ways. This book is dedicated to him.
But without the immense patience and tolerance exhibited by my wife, Madhumita, for putting up with my crazy emergent ways of passionately engaging with this exciting work, this exciting book that reveals the magic of big changes through Nemetics would not have seen the day. I am grateful to her.
A sense of gratitude fills me for the immense support and constant encouragement provided by Core Common Press in taking the initiative to publish the book and exchanging the value it contains with many.
In a way, like all complex systems, each and every one of them left their entangled and hard to segregate, imprints on the development of this important subject, which only enriched the discipline through spontaneous co-evolution.
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